CREATIVEREACH
Legal Framework

Legal & Compliance

Review our policies and regulatory documentation. Navigate between sections using the index panel.

Document Index

Last updated: 01 September 2026
Effective under EU GDPR & French Data Protection Law

Privacy Policy

GDPR Compliant — CreativeReachStudio

1. Data Controller

CreativeReachStudio, located at 59210, 25 Rue Gustave Fontaine, Coudekerque-Branche, France, is the data controller responsible for the processing of personal data collected through this website.

2. Data Collection

We collect personal data (name, email address, phone number, and inquiry details) solely when you voluntarily submit a contact form or request a service. We do not collect data passively beyond essential technical cookies.

3. Purpose of Processing

Personal data is processed for the following purposes: responding to inquiries, delivering contracted services, sending service-related communications, and maintaining records required by French commercial law.

4. Legal Basis

Processing is based on Article 6(1)(b) GDPR (contractual necessity) and Article 6(1)(a) GDPR (consent for marketing communications). You may withdraw consent at any time by contacting [email protected].

5. Data Retention

Personal data is retained for the duration of the business relationship and up to 3 years following the last communication, in accordance with French statute of limitations. Financial records are retained for 10 years as required by French tax law.

6. Data Sharing

Your data is not sold or shared with third parties for marketing purposes. Data may be shared with: hosting providers (EU-based), payment processors (for invoicing), and legal authorities when required by law.

7. Your Rights

Under GDPR, you have the right to access, rectify, erase, restrict processing, object to processing, and port your personal data. To exercise these rights, contact [email protected]. You also have the right to lodge a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés).

Terms of Service

Service Agreement — CreativeReachStudio

1. Scope of Services

CreativeReachStudio provides integrated public relations, creative advertising, media production, and reputation management services. All service scopes, deliverables, and timelines are defined in individual project proposals and signed statements of work.

2. Pricing & Payment

All prices are quoted in EUR and are exclusive of VAT unless stated otherwise. Invoices are payable within 14 days of issue. Late payments incur a 3% monthly penalty in accordance with French commercial code Article L441-10.

3. Intellectual Property

Upon full payment, all creative materials, campaign assets, and deliverables produced by CreativeReachStudio are transferred to the client. CreativeReachStudio retains the right to display work in its portfolio unless otherwise agreed in writing.

4. Confidentiality

Both parties agree to maintain strict confidentiality regarding proprietary information, campaign strategies, and business data shared during the engagement. This obligation survives termination by 2 years.

5. Limitation of Liability

CreativeReachStudio's total liability shall not exceed the total fees paid for the specific service giving rise to the claim. We are not liable for indirect damages, lost profits, or third-party claims arising from client-provided materials.

6. Termination

Either party may terminate with 30 days written notice. Outstanding deliverables and payments for work completed prior to termination remain due. Pre-paid amounts for uncompleted work are refundable on a pro-rata basis.

7. Governing Law

These terms are governed by French law. Disputes shall be submitted to the exclusive jurisdiction of the courts of Dunkirk (Tribunal de Commerce de Dunkerque), France.

Cookie Policy

ePrivacy Directive Compliant — CreativeReachStudio

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help the site remember your preferences and improve your browsing experience.

2. Essential Cookies

This website uses only strictly necessary cookies required for core functionality: session management, CSRF protection, and consent preferences (localStorage). These cookies do not require explicit consent under the ePrivacy Directive as they are essential to the service requested.

3. Third-Party Cookies

CreativeReachStudio does not place third-party tracking cookies, advertising cookies, or analytics cookies without your explicit prior consent. Google Maps iframes loaded on the contact page may set their own cookies under Google's privacy policy.

4. Managing Cookies

You may control and delete cookies through your browser settings. Disabling essential cookies may impair the functionality of this website. To manage your consent preferences, clear your browser's localStorage for this domain.

5. Data Retention

Cookie data is retained for the duration of your session or until you manually clear your browser data. Consent preferences stored in localStorage persist until explicitly deleted by the user.

Refund & Reimbursement Policy

Financial Terms — CreativeReachStudio

1. Eligibility for Refund

Refunds are available for services not yet rendered or deliverables not meeting the agreed specifications outlined in the signed statement of work. Services already performed or partially completed are billed proportionally.

2. Refund Process

Refund requests must be submitted in writing to [email protected] within 14 days of the invoiced date. Each request is reviewed within 5 business days. Approved refunds are processed within 30 days via the original payment method.

3. Non-Refundable Items

The following are non-refundable: media distribution fees already paid to third-party outlets, printing and production costs incurred, event venue deposits, and any custom creative work delivered and approved by the client.

4. Pro-Rata Refunds

For retainer agreements terminated before the end of the contract period, a pro-rata refund is calculated based on the remaining unused portion of the retainer, minus any committed third-party expenses.

5. Dispute Resolution

Refund disputes shall first be addressed through direct communication with our team. If unresolved, disputes may be submitted to the Médiateur de la Consommation or the courts of Dunkirk in accordance with French consumer protection law.